1. Information We Collect
Contact information (name, email, phone) when you submit a form or schedule a consultation. Payment information when you purchase programs or coaching packages. Health and wellness information you voluntarily provide. Usage data (IP address, browser type, pages visited) through cookies and analytics.
2. How We Use Your Information
Communicate with you about scheduling, reminders, promotions, and updates. Process payments and manage your account. Improve our website, services, and client experience. Send text messages if you have opted in. Comply with legal obligations.
3. SMS and Text Messaging
If you opt in to receive text messages from Coach Carmela, you consent to receive recurring automated text messages related to scheduling, consultation reminders, and wellness updates. You may also separately opt in to receive promotional text messages including offers, promotions, and news. Consent to either type of messaging is not a condition of purchase. Message frequency varies. Message and data rates may apply. Opt out anytime by replying "N". Reply HELP for assistance. Carriers are not liable for delayed or undelivered messages.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the right to: access the personal information we hold about you, request correction or deletion, opt out of marketing communications, withdraw SMS consent by replying STOP.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
9. Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have, contact us and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use constitutes acceptance.
11. Contact
If you have questions, contact us at: Coach Carmela, 975 Nimco Drive, Unit V, Crystal Lake, IL 60014, (847) 732-3554